Clear treatment of payment problems.
Online payment is not yet active. These proposed founding-launch terms will apply when checkout opens and should be reviewed by qualified Ghanaian counsel before activation.
Duplicate or incorrect charges
A verified duplicate charge or charge for access that was never activated will be refunded to the original payment method after investigation.
Service failure
If a material technical failure prevents use of the paid service for a sustained period and we cannot restore or reasonably extend access, contact us within seven days of the incident. We will assess an extension, credit or proportionate refund.
Change of mind
Because digital access may be used immediately, a change-of-mind refund is not automatic after paid tools have been used. Nothing in this policy removes rights that cannot lawfully be excluded.
Requesting review
Email legalsolicits@gmail.com with the payment reference, payment date and account email. Do not send card or mobile-money PIN details.